Et-Illo Refund Policy

At Et-Illo, we strive to ensure your satisfaction with our business process optimization and analytics services. Here, we explain how and under what conditions you may be eligible for a refund for our services.

When a Refund May Be Possible

You may request a refund within 14 days of payment if our services do not meet the agreed-upon terms or if you have identified significant deficiencies that hinder the use of the analysis or optimization results. We value honesty and transparency in our client relationships.

How to Request a Refund

To initiate the refund process, please contact our support team via email or phone. Describe the reason for your refund request and, if possible, provide examples illustrating the specific issue. Our specialists will review your request as promptly as possible.

Reviewing the Request and Processing Refunds

We will carefully examine your information before making a decision on the refund. Additional information may be required for an objective assessment of the situation. If the decision is favourable, the refund will be processed back to your original method of payment within a reasonable timeframe.

When a Refund Is Not Possible

Refunds are not possible if the services have been fully rendered and were in accordance with the agreement, or if more than 14 days have passed since the payment. We reserve the right to refuse a refund if abuse of this policy is detected.

Changes to the Refund Policy

We may periodically update this refund policy to improve our service quality and comply with changes in applicable legislation. We recommend that you check this page regularly to stay informed of the current terms.

Contact Us

If you have any questions or suggestions regarding our refund policy, please contact us. Your feedback helps us improve our services.